This story is originally published at www.dista.ai
The Customer is a global FMCG brand which has establish itself as a leader in the sales of various food and drink products. It operates out of more than 80 countries. In India, the Customer has 10+ warehouses situated across various cities.
Time intensive, manual and sub-optimal resource scheduling in the pre-Dista days
Each of the warehouses in India caters to multiple Distribution Centers (DCs) and large retailers within the cities. Earlier, the operations team manually planned each delivery run to the DCs.
The long, manual process involved scheduling a huge fleet of vehicles and manpower based on the pin codes of the DCs. It was a complex and time-intensive activity that had to consider a variety of constraints like – vehicle type, opening and closing time of the DCs, resource availability, loading and unloading times, bay constraints among others.
Additionally, the vehicles were required to follow fixed routes that could not be changed or adjusted based on changing circumstances and emergencies. Manual scheduling and fixed routes resulted in limiting the number of deliveries in a given timeframe.