Google Cloud Managed Services

Beyond keeping the lights on, modernize continuously through managed services

Architect, operationalize and optimize apps & cloud infrastructure to achieve cost efficiency and to accelerate modernization.

As your business aligns to the digital paradigm, collaboration with a deeply specialized cloud partner to establish strong governing principles and implementation of end-to-end cloud architecture, infrastructure setup, operation and continuous modernization can accelerate your digital journey.

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Living up to our mission of providing exceptional customer service to our esteemed clients, we are leveraging ServiceNow, a seven-times Leader in the 2020 Gartner Magic Quadrant for ITSM Tools.

End-to-end Managed Services

Licensing

Licensing
Provisioning, Deployment and Support

Cloud
Google Wprkspace
Google Maps
Looker
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Cloud Migration Plan
Advisory & Consulting

  • Cloud feasibility review and migration approach
  • Workload prioritization, sequencing, grouping
  • Migration sprints plan and timelines
  • Applications knowledge gathering and replay

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Apps / DB / DW Migration
Agile program delivery

  • Workload migration and validation on cloud
  • Validate functional and nonfunctional scenarios
  • Update application run books in cloud env.
  • Security setup, policies and management

Cloud adoption – On prem / AWS to GCP migration

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Manage & Operate
24×7 keep lights on

  • Customer support model, ticketing, event logging and analytics
  • Proactive monitoring and alerting, incident management
  • SLA Management and reporting, etc
  • Build Cloud operate and manage runbooks

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Simplify & Optimize
Cost Efficiencies

  • App performance, GCP usage, billing, etc
  • KPI review, continual process  improvement
  • Customer surveys and satisfaction reviews
  • Automated tools and Engineering synergies

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Modernize Workload
Cloud-native paradigm

  • Continuous refactoring for code simplification
  • Modernization through MSA / containerization / K8s / APIs
  • Adopt GKE / Serverless to improve cost and operating efficiencies
  • Track performance and cost for continuous improvements

BAU – Keep lights on through managed support / maintenance services

Managed services scope and operating model aligned with business objectives and goals.

Certified Google Cloud Architects to support cloud architecture design and infrastructure setup.

Certified Google Cloud Engineers to support network and end-to-end security design.

Certified Google Cloud Engineers to support workload migration or cloud-native build.

Certified and Google Cloud experienced team to support workload and infrastructure management and to provide 24x7 support.

Continuous optimization and modernization for cost and operational efficiencies.

End-to-end IT governance for tracking alignment with business objectives, setting and tracking SLAs and benchmarks and monitoring and measuring cost as well as operational efficiencies.

Digital Operations – Service Catalog

Operate – Manage – Optimize

Cloud Operate

Cloud architecture design

Cloud architecture setup

Instance administration

Resource monitoring / management

Cost / billing management

Cost optimization

Dashboard and Report

24x7 Maintenance

Email, phone and ticket-based support

Applications Management

SLA Definitions

Application Monitoring

Application Maintenance

Problems / Issue Resolution

Service Management - Change and Support

Dashboard and Report - Service Performance

Training and Enablement

Communication - Alerts and notifications

Simplify & Optimize

DevOps / Engineering tools

Build-release automation

Refactoring & cloud-native patterns

Technology version upgrades

Consolidation / app sunsetting

Log management and analytics

Continuous resource / cost optimization

Containerization

ServiceBasicSilverGoldPlatinum
General
Support guide on best practices
Support on technical inquiry
Technical advisory
Deployment
New service deploymentAdded costAdded cost
Basic architecture design
Basic implementation and configuration of GCP services
QA for new GCP deployments from infrastructure point of view
Management
Regular inspection of native cloud services
VM performance fine-tunes (hardware resource management)Added costAdded cost
Disk snapshot backup & restoration
VPC (Subnet / shared VPC / IP)
Operation
Identity access management (Roles)
Billing and support
Technical Support
Technical agent support8*524*524*7
User queriesAdded cost
Issues troubleshooting related to GCP services
Firewall rule update and modification
Cloud Storage (Creation/versioning/mounting to VM)Added costAdded cost
Cloud security scanner, cloud VPN/Service account related queryAdded Cost
Cost Optimisation
Cost optimisation
Custom billing dashboards/reportsAdded CostAdded Cost
Billing alerts
Resource Optimization
Resource rightsizing (CPU/Memory/Storage).
Adivosry on choosing right product configuration
Performance
Architecture review and guidance on optimized designAdded cost
Monitoring*
24x365 monitoring
Alerts
Reporting
Logging
Security & Compliance
Cloud security command center based recommendations for securityAdded ServiceAdded ServiceAdded Service
Complaince adherance- PCI, FedRAMP, GDPR, HIPPA etcAdded costAdded cost
Governance
Monthly business review
Quarterly business review
Reporting
Root cause analysisP1P1P1 & P2P1 & On demand
Meaningful response SLO (Read with RCA point above)1 Hour1 Hour30 Minutes15 Minutes
Configuration management and drift reports
Advanced Monitoring**
Infra monitoring with specialized solutionAdded costAdded costAdded cost
Application monitoringAdded costAdded costAdded cost
DB monitoringAdded costAdded costAdded cost
Logs monitoringAdded costAdded costAdded cost
Advanced Custom Services
L7 Firewall installation & managementAdded costAdded costAdded cost
Operating system patch managementAdded costAdded costAdded cost
Custom backup and restoration servicesAdded costAdded costAdded cost
Automation through IAC scriptsAdded costAdded costAdded cost

* Using standard Google proprietary tools
** Non-standard third party bespoke tools and technologies

Client Success Story

Custom Cloud Migration Journey: a Quick Guide

Decode the approach, characteristics, and steps to migrate to a custom Cloud that performs your tough infrastructure jobs in the background without impeding any of your core work in the foreground.

Online Support

Cloud Support Portal

Email

[email protected] for Google Cloud and [email protected] for Google Workspace Technical support

Phone Support

US

+1- 866-633-4281 (X2)

UK

+44 -8003689253 (X3)

Singapore

+65-31588722 (x2)

India

+91-124-438-3630

Advisors

Swarraj-Kulkarni

Swarraj Kulkarni

Swarraj is passionate about scaling businesses by leveraging technology for digital transformation.

Kamal-Puri

Kamal Puri

He helps businesses in their journeys to Cloud, Data, and AI to make them efficient and connected.

Nirdesh

Nirdesh Chahal

He takes businesses through their Cloud journeys to witness true technology transformation.

Beyond keeping the lights on, modernize continuously through managed services