Reduce hold times and alleviate pressure on your contact center
Quickly build and implement a customized Contact Center AI virtual agent to respond to questions your customers have due to COVID-19 over chat, voice, and social channels.
Free launch in under two weeks
Provide 24/7 access to conversational self-service
Deploy in chat and voice across multiple channels
Customize to your needs and update in real-time
Get started quickly with the Verily COVID-19 templates
No Fees* for Platform & Integration
During COVID-19 Crisis
*Through July 31, 2020
Give your customers the answers they need right away
Give customers accurate information they need quickly
Quick to deploy with existing infrastructure
Simple to update and maintain at a no cost
Free your capacity to handle more complex cases
Free deployment* for Google Contact Center AI Rapid Response Virtual Agent
*Through July 31, 2020
Free engagement to set up your COVID-19 Virtual Agent
Quick turnaround within 2 weeks
Optional integration of pre-built agent template
Integration of Virtual Agent with a telephony platform for Contact Centers
Examples of standard responses
You can expect your virtual agent to answer these types of questions after initial development.
| HEALTHCARE & LIFE SCIENCES | PUBLIC SECTOR | TRAVEL | FINANCIAL SERVICES & INSURANCE | RETAIL |
|---|---|---|---|---|
| How long does the COVID virus stay on a surface? | When will schools go back? | Can I cancel at the last minute for free? | Are you waiving any fees right now? | Do you have special hours for elderly customers? |
| I think I might have COVID-19. Should I see a doctor? | Can I go out during shelter-in-place? | Have your refund policies changed? | Can I defer loan payments because of COVID-19? | Do you have hand sanitizer in stock? |
| Should I wear a facemask? | How do I apply for Medicaid? | Can I still book domestic travel? | Are branches still open? | Are you hiring? |
| Can I visit a patient? | How do I apply for unemployment? | Will I be required to quarantine after my flight? | I will miss my credit card payment. Are you offering relief? | Do you have contact-free delivery? |