COVID-19 Rapid Response Virtual Agent

Reduce hold times and alleviate pressure on your contact center

Quickly build and implement a customized Contact Center AI virtual agent to respond to questions your customers have due to COVID-19 over chat, voice, and social channels.

Free launch in under two weeks

Provide 24/7 access to conversational self-service

Deploy in chat and voice across multiple channels

Customize to your needs and update in real-time

Get started quickly with the Verily COVID-19 templates

No Fees* for Platform & Integration
During COVID-19 Crisis

*Through July 31, 2020

Name *

Work Email *

Phone *

Number of users *

What is the biggest business challenge you’re facing currently? *

Give your customers the answers they need right away

Give customers accurate information they need quickly

Quick to deploy with existing infrastructure

Simple to update and maintain at a no cost

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Free your capacity to handle more complex cases

Free deployment* for Google Contact Center AI Rapid Response Virtual Agent

*Through July 31, 2020

Free engagement to set up your COVID-19 Virtual Agent

Quick turnaround within 2 weeks

Optional integration of pre-built agent template

Integration of Virtual Agent with a telephony platform for Contact Centers

Examples of standard responses

You can expect your virtual agent to answer these types of questions after initial development.

HEALTHCARE & LIFE SCIENCES PUBLIC SECTOR TRAVEL FINANCIAL SERVICES & INSURANCE RETAIL
How long does the COVID virus stay on a surface? When will schools go back? Can I cancel at the last minute for free? Are you waiving any fees right now? Do you have special hours for elderly customers?
I think I might have COVID-19. Should I see a doctor? Can I go out during shelter-in-place? Have your refund policies changed? Can I defer loan payments because of COVID-19? Do you have hand sanitizer in stock?
Should I wear a facemask? How do I apply for Medicaid? Can I still book domestic travel? Are branches still open? Are you hiring?
Can I visit a patient? How do I apply for unemployment? Will I be required to quarantine after my flight? I will miss my credit card payment. Are you offering relief? Do you have contact-free delivery?

Rapidly deploy Virtual Agents to handle the demand due to COVID-19