COVID-19 Rapid Response Virtual Agent

Reduce hold times and alleviate pressure on your contact center

Quickly build and implement a customized Contact Center AI virtual agent to respond to questions your customers have due to COVID-19 over chat, voice, and social channels.

Free launch in under two weeks

Provide 24/7 access to conversational self-service

Deploy in chat and voice across multiple channels

Customize to your needs and update in real-time

Get started quickly with the Verily COVID-19 templates

No Fees* for Platform & Integration
During COVID-19 Crisis

*Through July 31, 2020

    Name *

    Work Email *

    Phone *

    Number of users *

    What is the biggest business challenge you’re facing currently? *

    Give your customers the answers they need right away

    Give customers accurate information they need quickly

    Quick to deploy with existing infrastructure

    Simple to update and maintain at a no cost

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    Free your capacity to handle more complex cases

    Free deployment* for Google Contact Center AI Rapid Response Virtual Agent

    *Through July 31, 2020

    Free engagement to set up your COVID-19 Virtual Agent

    Quick turnaround within 2 weeks

    Microsoft 365

    Optional integration of pre-built agent template

    Integration of Virtual Agent with a telephony platform for Contact Centers

    Examples of standard responses

    You can expect your virtual agent to answer these types of questions after initial development.

    HEALTHCARE & LIFE SCIENCESPUBLIC SECTORTRAVELFINANCIAL SERVICES & INSURANCERETAIL
    How long does the COVID virus stay on a surface?When will schools go back?Can I cancel at the last minute for free?Are you waiving any fees right now?Do you have special hours for elderly customers?
    I think I might have COVID-19. Should I see a doctor?Can I go out during shelter-in-place?Have your refund policies changed?Can I defer loan payments because of COVID-19?Do you have hand sanitizer in stock?
    Should I wear a facemask?How do I apply for Medicaid?Can I still book domestic travel?Are branches still open?Are you hiring?
    Can I visit a patient?How do I apply for unemployment?Will I be required to quarantine after my flight?I will miss my credit card payment. Are you offering relief?Do you have contact-free delivery?

    Rapidly deploy Virtual Agents to handle the demand due to COVID-19