Accelerate growth with Google Workspace support and professional services

Know more about our focus on ensuring your success with our Google Workspace professional services. Talk to our Google Workspace consultant today.

    Name *

    Work Email *

    Phone *

    Number of users *

    *applicable only for 100+ licenses in the US

    professional support services

    Designing your workflow and business transformation with our professional support services

    Our Google Workspace consultants are committed to both enabling and empowering you with Google Workspace. After the company-wide deployment and along with the ongoing technical support, we dive into functional analysis to discover avenues for process efficiency and automation to achieve ROI across your business departments – Sales, Human resources, Account Management, and more.

    * Except on holidays and weekends.

    app maintenance

    Maintaining the

    pre-existing apps

    G suite security

    New feature and

    security rollout

    g suite apps

    Change in scope

    to add more apps

    Workflow automation

    Workflow

    automation

    Our Google Workspace professional services

    Our post-deployment partnership with businesses continues along these three pillars,

    * Except on holidays and weekends.

    Google Workspace

    Operational Excellence

    Drive process efficiencies throughout the organization by addressing the key challenges and workflow gaps.

    • Google Workspace administration
    • IT and security policy, and governance
    • New features upgrades and rollout
    • Change management
    Business Innovation

    Business Innovation

    Action on your workspace growth strategy. After assessing your requirements, we build a prototype and finally the solution that brings ROI.

    • Workflow automation
    • Process transformation
    • Agility and productivity
    • Focus on the team’s work and success
    Technical Excellence

    Technical Excellence

    First line of defense and complimentary level 2 Google Workspace support for your core applications.

    • High-touch 24X7* technical support
    • High priority ticket resolution
    • Security audits

    Our business transformation cycle

    Our Google Workspace troubleshooting support process

    Troubleshooting Support Process Example

    Issue severity matrix

    Issue Severity

    Criteria

    Examples

    SLA

    Severity/Priority 1
    • Multiple users or sites are affected
    • A critical incident with very high impact
    • Business continuity hampered
    • Production server has crashe
    • Confidentiality or privacy has been breached
    • Customer data loss
    • Server inaccessible due to network breakdown
    95% of the cases
    Severity/Priority 2
    • Users are unable to work due to slow or patchy services
    • Performance of a crucial service impacted
    • Incidence(s) with significant impact
    • Slow network performance
    • Slow server performance due to limited number of resources
    • RDP/SSH not working though the system is working
    • System failure forcing a restart or recovery
    90% of the cases
    Severity/Priority 3
    • User able to work but with some hiccups
    • Minor incidence(s) with low impact
    • An issue where business continuity is not hampered
    • A user unable to login to a server
    • Data loss of specific user(s)
    • Disk drives to be added to server
    • Questions on product functionality or configuration
    • Building of new VM
    • Configuration of network
    90% of the cases
    Severity/Priority 4
    • Research work or future product improvement
    • Questions related to services
    • Single user problem
    • Users need a demo or a training
    • Request for feature(s)
    75% of the cases for a single installation

    Support channels and availability

    We continue to offer our 24/7* Google Workspace support services to enable uninterrupted work for your teams.

    ticket-support

    Ticket support

    Support portal access for ticket based support

    email-support

    Email support

    Phone Support

    Phone support

    Phone assistance and support for quick issue resolution*

    ‘Ten’ets of Making Work Meaningful

    As a business leader, have you seen your workforce coming to value a collaborative, effective, transparent, and happy work environment more and more, even more than the perks?

    In this podcast series, Vidushi Bhatia, CMO at MediaAgility, will be talking about some cultural and technological changes needed to make work meaningful for everyone, especially in the post Covid world.

    Spotify
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