“The solution consolidates and stores the data on Google Cloud Platform and generates reliable and accurate reports for easier access and consumption. Currently the solution has been deployed at 1000 tower sites and can be scaled to all the 100,000 sites without any changes to the code, once the hardware is installed on the other sites.”, says Kamal Puri, Partner at MediaAgility
The Customer provides tower infrastructure services to leading telecom companies. Since their inception, they have supplied infrastructure for more than a 100,000 towers. In addition to installing towers, they operate and monitor towers for their clients – the telecom companies.
The Infrastructure Provider employs field operators across all their sites to ensure smooth functioning, reporting, and alerts in case of any malfunctions in the field.
Manual Dependency on Collection of Data Led to Inaccurate Reporting
The reports submitted by the operators, upon manual inspection, constituted of the towers’ maintenance status like fuel or battery consumption, replacement of parts, and more. Our customer needed access to these reports in real-time, but there were challenges around aggregating the required data from across hundreds of thousands of sites. The field reps were also delayed in sending out timely alerts to their maintenance teams in case of any malfunctions or shut downs.
Since all the data was furnished by the operators working remotely, the accuracy of the data could also not be validated at the main office.
IoT Enabled Cellular Towers Provides Ease of Operations
The Customer realized the need to modernize their maintenance and operations of the cellular towers . As their digital consulting partner, MediaAgility designed and developed a turnkey IoT enabled solution on Google Cloud to read real-time data from all their field sites.
MediaAgility used the following Google Cloud Products –
Phase II: Getting the System to Generate Tickets
In the second phase of the project, MediaAgility has built a consolidated and centralized reporting platform for their support centers which monitor all their tower operations. Further, the solution auto-generates tickets in case of any issues, without relying on manual intervention.
With this upgrade, the Customer has been able to gain fresh insights into towers’ operations across different geographies and take manual efforts off their day-to-day ticketing task.