This customer success story was originally published on the Google Maps site.
“We couldn’t have started Bigbasket without Google Maps. It helps us to be fast and efficient, and make sure our customers get what they’ve ordered quickly.”
Pramod Jajoo – Chief Technology Officer, Bigbasket
When Bigbasket was founded in December 2011, it guaranteed to deliver goods within a one-hour delivery slot of its customers’ choosing or it would refund them 10 percent of their orders. The company also introduced an express service, delivering groceries within 90 minutes of an order being placed. Bigbasket needed a mapping platform that could help it meet its delivery times, and offer a familiar interface to customers.
- Bigbasket handles more than one million orders per month, and delivers in more than two dozen cities in India
- Bigbasket now has more than four million customers
- Orders are delivered on time, increasing customer loyalty