Just a week before the lockdowns, we took the preemptive step of closing our offices. We already operated from over 20 cities; it was not a very difficult transition for us. We had the required tools and processes that helped us continue delivering to our clients. We also had structured ourselves with a strong emotional infrastructure right from the beginning and we started seeing its benefits during this time of disruption. We took care of each other as we all worked remotely, for instance, many of our teams started having virtual lunches on Google Meet to share some non-work chat and continue the office traditions.
In this Thought Paper, we combine our own learnings and experiences from adapting to the New Normal and what the experts, leaders, public health experts, and Nobel laureates are saying. As you try to make sense of what is happening around in the New Normal, this 6-dimensional framework is our two cents on how you too can adapt to the New Normal.